Overview
Permanent - Full Time – 40 Hours. An exciting opportunity has arisen for a Resident Liaison Officer to join our North Regeneration region, based on sites across Wakefield. Reporting to the Social Value & Customer Experience Manager, this Resident Liaison Officer position will deliver a first-class customer experience for our tenants before, during and post improvement works.
Responsibilities
* Deliver a first-class customer experience for tenants before, during and after improvement works.
* Provide pro-active and engaging customer service and communication to tenants and stakeholders throughout the regeneration projects.
Requirements
* Pro-active and engaging with exceptional communication skills and customer service experience.
* Good administration skills, comfortable with Microsoft Office; ideally with some experience of CRM systems.
* Experience as a Resident Liaison Officer with knowledge of site administration.
* Awareness of Health & Safety in occupied homes and knowledge of the refurbishment process.
Benefits
* Bonus entitlement based on performance KPIs
* Holidays - 26 days
* Life Assurance
* Pension
* Private medical insurance
* Ability to purchase additional holiday
* Access to discount portal
* Cycle to Work scheme and the Lovell Way to EV
* Digital GP
* Employee assistance programme
* Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
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