Overview
Firm
Capgemini Invent
Location: London, Manchester, Glasgow, Newcastle
Benefits Competive
Capgemini Invent is a transformation consultancy that blends strategic, creative and scientific capabilities to deliver cutting-edge solutions for clients. We partner with clients to drive transformation tailored to today’s and tomorrow’s challenges, informed and validated by science and data, powered by creativity and design, and underpinned by technology created with purpose.
YOUR ROLE
As a Senior Manager, you will help organisations reimagine HR service delivery in a rapidly evolving world of work. HR is shifting from traditional service models to become a strategic enabler of workforce agility, resilience and experience.
You will design and deliver ServiceNow HRSD solutions that modernise HR operations, enhance employee experiences, and support future-ready service delivery models. You will work with clients to unlock digital HR potential, using automation, AI, and data-driven insights to drive meaningful change across the employee lifecycle. This is a unique opportunity to be part of a forward‑thinking team, shaping the future of work by delivering solutions that address today’s challenges and tomorrow’s needs.
Responsibilities
* Architecting and implementing ServiceNow HRSD solutions tailored to enterprise-scale environments, aligned with client objectives and HR transformation goals.
* Acting as a trusted advisor to client stakeholders, providing guidance on ServiceNow HRSD capabilities, integrations (Workday, Oracle, SuccessFactors), and best practices for HR service delivery.
* Managing the configuration and deployment of ServiceNow HRSD modules (e.g., Case & Knowledge Management, Lifecycle Events, Employee Centre), ensuring quality and timely delivery.
* Integrating automation and AI-driven capabilities within ServiceNow to improve HR efficiency and employee experience.
* Contributing to internal initiatives such as campaign development, whitepapers, and proposition design to strengthen HRSD offerings.
* Participating in proposals, RFPs, and client pitches, showcasing ServiceNow HRSD expertise and building internal/external networks.
* Supporting organisational change activities, including communications and adoption strategies, to ensure successful HRSD transformation.
* Role modelling HR transformation and technology leadership to grow the practice and mentor junior consultants.
Your Profile / Qualifications
* Proven experience in leading ServiceNow HRSD implementations in complex enterprise environments.
* Strong understanding of HR processes and experience in HR Service Delivery transformation with a focus on automation and employee experience.
* Familiarity with ServiceNow HRSD maturity assessments and roadmap development.
* Knowledge of AI and automation capabilities within ServiceNow and adoption strategies.
* Experience in enterprise architecture and integration across HR and IT ecosystems.
* Ability to translate business requirements into scalable ServiceNow solutions.
* Strong stakeholder engagement and communication skills, with experience presenting to senior audiences.
* Demonstrated ability to lead workstreams and mentor junior team members.
* Exposure to agile delivery methods and integration tools (desirable).
* ServiceNow Implementation Specialist CIS – HRSD Certified (preferable).
* Security Clearance (preferable).
* Experience working in a major consulting firm or industry with a consulting mindset and success in a matrixed organisation.
What You'll Love About Working Here
You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what’s possible.
We are proud to have received the “Glassdoor Best Places to Work UK” accolade for 5 consecutive years. To see what it’s like to work at Capgemini Invent, visit our Glassdoor page.
Need to Know
Capgemini actively promotes Diversity & Inclusion and supports a culture of Active Inclusion. We value work-life balance and embed hybrid working as standard, with flexible working arrangements available to all UK employees.
Employee wellbeing is a priority; we have Mental Health Champions across each business area and wellbeing apps such as Thrive and Peppy.
We are a Disability Confident Employer (Level 2). As part of our inclusive recruitment, we offer an interview to all candidates who declare a disability and meet the minimum essential criteria. Please opt in during the application process.
CSR
We focus on using technology to have a positive social impact, reduce our carbon footprint, and improve access to a digital world. Capgemini was named one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. You’ll join a team that does the right thing.
Which location: London, Manchester or Glasgow, with flexibility for assignment location and potential time away from home. Remuneration includes flexible benefits and a variable element based on grade and performance.
About Capgemini
Capgemini is a global technology transformation partner helping organisations accelerate their digital and sustainable transition. It employs over 340,000 people in more than 50 countries, with 55+ years of heritage. It delivers end-to-end services from strategy and design to engineering, powered by AI, cloud and data capabilities, and industry expertise. Global revenues for 2024 were €22.1 billion.
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