I am currently helping a client of mine with a Head of SOC/NOC, this role ensures that network infrastructure is reliable and secure, incidents are swiftly handled, and the team operates efficiently.
Key Areas of Responsibility
1. Lead/recruit/develop NOC & SOC teams, including analysts, engineers, and managers.
2. Demonstrated ability to motivate teams, drive performance, and manage under pressure.
3. Oversee continuous monitoring, ensuring network performance and resolution of issues.
4. Develop and lead SOC incident response playbooks, manage critical escalations, and handle crisis situations effectively.
5. Set operational goals and align NOC & SOC strategies with wider IT and business objectives.
6. Budget planning & vendor procurement to ensure cost-efficiency.
7. Produce and present performance metrics to senior leadership.
8. Implement and optimise monitoring, detection, and investigative tools (SIEM, etc...