Enterprise Customer Success Manager
Basic Salary: £62,754 – £83,149 + Bonus
Location: UK or Ireland (Remote)
Key Requirement: Experience managing a book of 50+ Enterprise Customer accounts in your current role!!!
Are you passionate about building lasting customer relationships, driving business outcomes, and helping enterprise clients get the very best from innovative technology?
Our client is a globally recognised SaaS leader that empowers organisations to create engaging and impactful learning experiences. As their international business continues to grow, they're looking for an experienced Enterprise Customer Success Manager to partner with some of their most strategic global customers.
This is more than a traditional Customer Success role. You'll become a trusted advisor to enterprise stakeholders, helping customers achieve their goals while driving adoption, retention, renewals, and growth across a portfolio of approximately 50 key accounts.
What You'll Be Doing
✔ Manage a book of 50+ of their largest and most strategic global Enterprise accounts
✔ Guiding customers through onboarding, adoption, engagement, and renewal journeys
✔ Leading complex renewal conversations and driving long-term customer retention
✔ Delivering impactful business reviews and success plans that demonstrate value
✔ Identifying growth opportunities and partnering closely with Sales to expand accounts
✔ Developing account strategies and proactively managing customer risk
✔ Acting as the voice of the customer internally to influence product and business decisions
✔ Collaborating with Sales, Product, Marketing, Finance, Legal, and Support teams to deliver an exceptional customer experience
What We're Looking For
✅ 8+ years' experience in Customer Success, Account Management, or Sales
✅ Strong experience within a SaaS environment
✅ Experience managing a book of 50+ Enterprise Customer accounts
✅ A track record of successfully managing and growing large customer portfolios
✅ Confidence handling renewals, commercial discussions, and executive stakeholders
✅ Outstanding communication, relationship-building, and discovery skills
✅ A commercially minded, customer-first approach
✅ Experience using Salesforce
✨ Why Join?
This is a fantastic opportunity to join a high-growth, customer-centric organisation where your work will have a direct impact on customer outcomes and business success.
You'll work with globally recognised brands, collaborate with talented international teams, and have the autonomy to make a real difference for your customers every day.
If you love building relationships, solving business challenges, and creating customer advocates, we'd love to hear from you.