Account Manager (Direct Mail) – Reporting to the Account Director
Client Services
The Account Manager is part of a front line team responsible for the management and delivery of all client requirements. Being the first point of call for our client (well known financial organisation) and the principle provider of our services you will develop a good understanding of client business, key drivers in their business sector and become established as a trusted partner.
An Account Manager must be able to work within a fast paced, high volume environment, working on all areas of production within the business, also have an eye for spotting new commercial opportunities
Key responsibilities
* Develop and maintain a rapport with key client stakeholders, in order to manage expectations and ensure value added service provision. Deliver against client KPIs and other targets to meet contractual obligations
* Establish and maintain tactical relationships with day-to-day clients, applying a commercial and value added approach to client briefings, and ensure meaningful and timely communication.
* Manage end to end production workflow including associated communications with client, internal stakeholders, ensuring the quality procedures are followed throughout the production cycle, ensuring the delivery of product on time, to specification and on budget.
* Support preparation for client contract review meetings and client development opportunities.
* Ensure all procurement activity adheres to commercial strategy and guidelines.
* Delivers business and account objectives through adherence to business processes and systems
Skills required
* Proven ability to meet targets and SLA delivery, a results-driven individual motivated by achieving goals
* Ability to take client briefs and change requests via face to face or by email and manage client projects from brief through to production
* Understand of Data, Transactional and direct mail production as well as an understanding of DSA and Retail Postal Services.
* Clear understanding of data management, data processing principles and confident in using computerised systems
* Experience of Transactional/DM Print.
* Knowledge of data privacy regulations and an appreciation of legislation
* Understanding of financial promotion regulations and FCA standards
* Effective written and verbal communication skills
* Strong commercial awareness
* Proven influencing and negotiations skills
* Excellent project management skills, having experience of delivering projects on time and to budget
* Proven ability to build effective client relationships
* Core Microsoft Office skills essential
* Multi-element campaign management
Sound like you?