Location: Alcester
At Helping Hands, we’ve been caring since 1989—supporting adults to remain safe and independent in the place they love most: their own home. We’re proud to be one of the UK’s largest and most respected home care providers, and we’re growing every year.
We’re now looking for an experienced Quality Auditor to join our quality team. If you’re passionate about service excellence, understand compliance inside and out, and want to influence care standards at a national level, this could be the perfect role for you.
What You'll Be Doing
As a Quality Auditor, you’ll play a key role in ensuring our services meet and exceed internal standards and regulatory requirements (CQC and CIW). You’ll independently audit branches and services, identify areas for improvement, and help embed a culture of quality across the organisation.
You’ll also collaborate with our Quality Business Partners, Branch Managers, and operational leaders to drive best practice and continuous improvement that directly benefits our customers and carers.
Key Responsibilities
* Plan and carry out internal audits across the organisation in line with our quality audit schedule
* Evaluate services against CQC and CIW standards and provide expert guidance on improvements
* Identify trends, risks, and opportunities for improvement and create clear, actionable reports
* Monitor and validate corrective actions through to completion
* Support services with preparation for regulatory and commissioner inspections
* Work with branch teams to ensure policies, procedures and quality standards are fully embedded
* Share best practices across regions to drive consistent excellence in care
* Collaborate with internal teams (e.g. L&D, HR, GDPR) to support compliance and improvement
* Maintain up-to-date knowledge of industry regulations and contribute to policy development
What We're Looking For
Essential:
* Strong knowledge of CQC and/or CIW regulatory frameworks
* Proven experience in a compliance or quality role within the health or social care sector
* Skilled in auditing, writing reports, and making practical recommendations
* Excellent analytical and communication skills
* Highly organised, self-motivated, and solution-focused
* Passionate about person-centred care and service improvement
Desirable:
* Diploma in Health & Social Care
* ISO 9001 Lead Auditor qualification or equivalent
* Diploma in Quality Assurance or IOSH certification
Why Join Helping Hands?
* Fully remote role with flexible working
* Join a supportive, experienced quality team
* Help shape national standards and deliver real impact
* Opportunities for professional development and continuous improvement
* Be part of a respected brand with over 150 branches nationwide
* Competitive salary of up to £32,000 a year