National Service Partner Manager- 3rd party installers.
Predominantly onsite at our Cheltenham HQ initially, moving to a hybrid approach in the longer term. Base salary of up to £55K subject to skills and experience, plus company bonus, Bupa, and a company car. Designing award-winning products for our market-leading brands – Mira Showers, Rada and Kohler UK - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this?!)But, to get to where we want to be, we are looking for a National Service Partner Manager. Find out more below! ROLE SUMMARY The National Service Partner Manager role is pivotal in delivering the required services for our end consumers. Ultimately, your success will rest upon the delivery of the highest standards of service and customer satisfaction across the Kohler Mira UK product range. You will set high standards of performance for all partners, maintaining positive relationships during fluctuations of work allocated to them. The overall focus will be on driving customer satisfaction through the services we can offer in a timely and professional manner. As the National Service Partner Manager, you will need be self-motivated and driven to deliver, focused on your own performance and development whilst also bringing the best out of the suppliers. Working to remove obstacles that stand in the way of delivering the business goals alongside a best-in-class customer service. Additionally, the National Service Partner Manager will undertake specific project work focusing on building the required infrastructure and business processes to deliver improvements and growth. BASIC FUNCTION (RESPONSIBILITIES)
1. Provide leadership, direction and management support for all third-party service partners
2. Create structured, regular and effective feedback and communication channels to allow two-way transfer of information
3. Build a successful supplier pipeline to enable growth of services
4. Drive IT infrastructure improvements to ensure the seamless allocation of work to the third-party service partners
5. Actively form productive relationships with other disciplines such as our Sales and Marketing teams
6. Conduct analysis of the performance data, KPI metrics and business compliance, focusing on driving continuous business improvement
7. Develop and implement a business review process with suppliers, setting stretching targets to drive measurable improvements
8. Accountable for Health and Safety compliance and responsible for conducting field-based audits
9. Coordinate delivery of process, technical and product specific training to suppliers
10. Champion service excellence and technical standards, putting the customer at the heart of all decision making, acting as a senior representative for the business, meeting with key stakeholders to provide service solutions and updates
11. Work closely with the planning teams to ensure service delivery targets and service level agreements are achieved with action plans in place to address shortfalls or concerns
12. Be responsible for monitoring Customer Satisfaction results driven by the services supplied by the suppliers
13. Have the ability to create and deliver business updates to a variety of different audiences
EDUCATIONAND EXPERIENCE REQUIREMENTS
14. Proven track record of creating the infrastructure to support the delivery of an external third-party service proposition
15. Experience of onboarding and managing external service partners that deliver requirements on behalf of an organisation
16. Strong remote partner engagement to ensure that suppliers continue to deliver the requirements of Kohler Mira Service
17. Self-motivated decision maker that isn’t afraid to do the right thing
18. Solution driven with an emphasis on matching the right business outcomes to the needs of the customers and organisation
19. Strong communication skills utilising all available resources
20. Desire to collaborate across Customer Service functions and the wider organisation
21. Computer Literacy: Microsoft Outlook, Word and Excel at a basic level is required. Salesforce and SAP working knowledge is an advantage
22. Desire to learn the technical aspects of the Kohler Mira UK product range will greatly assist in the ability to support our customers and team members
23. You must be well organised and be able to manage your time to ensure that key deliverables are met
24. Driving license
We can offer you a lot in return!
At Kohler, you’re not a number, you’re a valued member of our team(or as we like to say, an “associate”). What this means for you, is focuseddevelopment that is personalised – all of the challenge you desire with all thesupport you need, as well as global opportunities should you desire. We alsooffer competitive benefits, including a focus on wellbeing and a genuinecommitment to ‘giving something back’ through our Stewardship (CSR) efforts. Webelieve that our depth of knowledge and breadth of opportunities set us apartand if you believe you’d add something to our team, we’d love to hear from you.You can find out more about our operating philosophy, Believing in Better,
As an organisation, Kohler Mira is committed to diversity andinclusion to drive our business results and create a better future every dayfor our diverse associates, consumers, partners, and global communities. As anequal opportunities employer, it is Kohler Mira’s policy to recruit, hire, andpromote qualified people in all job classifications without prejudice. If, asan individual with a disability, you require adjustments during the recruitmentprocess, please contact
*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.
On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of you for your interest in joining our growing team as we embark on the next phase of growth!
About Us
In the UK, Kohler Mira Ltd. is made up of three market leadingbrands; Mira Showers, Rada Controls and Kohler Company. Where our brands differin market position, they are equal in quality, each living up to the KohlerCompany mission to live on the leading edge of design and technology andprovide a single level of quality regardless of price.
Learn more about us, our brands and career opportunities at
Note for Recruitment Agencies – the Kohler Talent Acquisition teamis responsible for managing all current vacancies through direct hiring andreferrals wherever possible. We do work with recruitment agencies and where werequire external support we will formally release those vacancies to theagencies on our Preferred Supplier List deemed best placed to assist us.Speculative CVs sent by any agency to Kohler Co. without a specific request byour Talent Acquisition Team will not be accepted and with no introduction feeapplicable.
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