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Hours: Full time, 37 hours per week (8:30am – 5:00pm)
Contract type: Temporary (initial 3 months)
DBS requirement: Basic
We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery.
This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support.
Key responsibilities:
Provide day-to-day technical and administrative support to the service team
Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms)
Reconcile rent and housing benefit payments, including year-end processing
Prepare and analyse service data for reports, KPIs and performance reviews
Support the production of letters, notices, and formal documentation
Respond to FOI requests and basic-level complaints, ensuring accurate records
Contribute to resident engagement activities and training coordination
Maintain up-to-date manual and electronic records and filing systems
Share knowledge across the team and deputise for senior colleagues when required
Experience and skills required:
Strong Microsoft Office skills, especially Excel, Word and Outlook
Experience in administration or business systems support
Comfortable working with data, reconciling payments, and producing reports
Proactive and organised, with strong attention to detail
Ideally experience in a housing, local authority, or public sector setting
Familiarity with NEC Housing or similar housing management systems
Awareness of records management and reporting standards
If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you.
Apply now or get in touch to discuss the role in more detail.
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