Job Overview
Customer Service Representative - Ilford High Road at HSBC. Join to apply for the Customer Service Representative role at HSBC.
What You’ll Do
The role of a Customer Service Representative is to provide our customers with an outstanding service, taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives educate customers around HSBC self-service devices and actively speak to them about HSBC’s digital platforms, giving them the choice of how they wish to bank with us.
We are looking for people who are passionate about delivering an outstanding customer experience, who are ambitious and have a helpful personality. Previous customer service experience is helpful but not essential; what matters is the ability to hold a conversation and a genuine passion for going above and beyond for customers – everything else can be taught.
Within HSBC, you will have access to our learning platform and the opportunity to develop your career further.
Within This Role You Will
* Provide exceptional face-to-face customer service in a fast-paced branch environment, adhering to our policies and procedures
* Process a wide range of transactions with a high degree of accuracy
* Have excellent attention to detail
* Educate customers around HSBC self-service devices and digital banking platforms
* Collaborate as part of the branch team and seek to improve workflows and processes
What do I need to be successful?
* Demonstrate excellent communication skills to engage in effective conversations, build connections and show empathy
* Take ownership of customer inquiries through to resolution, delivering a personalised, friendly and efficient service
* Be resilient in a changing environment
When & Where you’ll work
Full-Time role: 35 hours per week between Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all branches are open on a Saturday). This role may require flexibility to support other local branches with reasonable travel costs reimbursed per HSBC Expenses Policy.
Please note: If you are on a student visa that does not allow 35 hours per week, we will not progress your application.
Training
You’ll receive full in-branch training to cover job specifics, systems, and HSBC products and services. The training course is 8 days in total split over 2 weeks. Attendance at the whole course is required (holidays during training are not allowed).
What You’ll Get
We offer an attractive starting salary and benefits based on 35 hours per week, plus an annual discretionary performance bonus.
You Will Also Receive
* Over six weeks’ holiday, including bank and public holidays with the option to buy more
* Perks at Work with 30,000+ national and local employee discounts
* Market-leading employer pension contribution
* BUPA Healthcare
* Life Assurance, equivalent to four times your annual salary
* Flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
* Sharesave schemes – a monthly savings plan with the option to buy HSBC shares at a discounted rate
Diversity & Inclusion
Being open to different points of view is important for our business and the communities we serve. HSBC is committed to creating diverse and inclusive workplaces. We are a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you need accommodations during the recruitment process, please contact our Recruitment Helpdesk.
Email: hsbc.recruitment@hsbc.com | Telephone: +44 207 832 8500
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
London, England, United Kingdom
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