Customer Success Manager – PropTech SaaS
Location: London (Hybrid: 2 days in-office, 3 days remote)
Salary: £45,000 - £50,000
Join a Leading PropTech Innovator!
Are you a proactive and customer-focused professional looking to make an impact in the fast-growing PropTech sector? This is your chance to join a market-leading SaaS company that’s transforming the property industry. As a Customer Success Manager, you’ll play a key role in helping property businesses get the most out of cutting-edge technology, ensuring they achieve their goals and drive long-term success.
What You’ll Be Doing:
* Own the Customer Journey – Guide clients through onboarding, training, and ongoing support, ensuring they get maximum value from the platform.
* Be a Strategic Partner – Proactively engage with clients, understand their business needs, and provide tailored solutions to help them thrive.
* Drive Retention & Growth – Identify opportunities to expand client accounts, introduce new features, and increase product adoption.
* Advocate for Customers – Be the voice of the customer within the company, ensuring feedback contributes to continuous improvement.
* Problem-Solve & Innovate – Anticipate challenges, provide solutions, and keep clients on track to meet their objectives.
* Collaborate & Share Knowledge – Work closely with sales, product, and technical teams to enhance the overall customer experience.
What We’re Looking For:
We’re seeking a commercially minded Customer Success Manager with:
* Experience in SaaS & Customer Success – At least 2 years of experience managing customer relationships in PropTech, SaaS, or a closely related industry.
* Excellent Communication Skills – The ability to simplify complex ideas, build trust, and advocate for client needs.
* Tech-Savvy & Data-Driven – Comfortable using tools like Google Sheets, Excel, CRMs (HubSpot, Salesforce, Gainsight, etc.) to enhance efficiency and decision-making.
* Commercial Awareness & Growth Mindset – Strong ability to spot upselling opportunities and align customer success with business goals.
* Organised & Proactive – Ability to manage multiple client relationships, anticipate needs, and maintain a structured approach.
* Team Player & Problem Solver – Thrives in a collaborative environment and enjoys finding solutions to client challenges.
Industry Backgrounds That Fit:
We’re ideally looking for candidates with PropTech or rental/estate agency SaaS experience, but we’re also open to professionals from other relevant industries, including:
FinTech SaaS – Payment processing, financial management, or property finance software.
Workplace & Facilities Management SaaS – Platforms managing offices, coworking spaces, or corporate real estate.
E-Commerce & Marketplace SaaS – B2B or B2C platforms providing digital transactions, marketplaces, or customer engagement.
Analytics & Data SaaS – Business intelligence, data insights, or performance tracking software.
IoT & Automation SaaS – Smart property management, energy optimisation, or automation solutions.
CRM & Customer Success SaaS – Software platforms focused on customer relationship management and success.
Why Join?
Be part of a fast-growing PropTech SaaS company making a real impact in the property sector.
Develop your career in a high-growth environment with strong leadership and mentorship.
Work with a collaborative and supportive team that values innovation and client success.
Ready to Make an Impact?
Apply today through Neulinx and take the next step in your PropTech career!