Head of Customer Service Location: Peterborough (Full-Time, Office-Based) Salary: £60,000 per annum (dependent on experience) Reporting to: Chief Executive Officer (CEO) About Trade Mastermind Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth. With over 1,000+ active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue. Our mission is simple: To transform trades business owners into world-class entrepreneurs. We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough - the world’s first dedicated university for trades - featuring a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue. The Role As Head of Customer Service, you will take full ownership of the end-to-end customer journey, from onboarding through to retention and contract renewal. This is a senior leadership role responsible for ensuring exceptional service delivery across all customer touchpoints, while driving retention, customer satisfaction, and long-term value. You will play a key role in supporting the ...