About this Role
Do you have experience as a Fleet Administration Assistant, Fleet Administrator or Fleet Services Advisor and are now looking for your next step? The Fleet Administration Assistant role within Dawsongroup Vans is a pivotal operational position focused on maintaining fleet compliance, delivering excellent customer service and supporting overall branch performance. Reporting to the Operations Maintenance & Damage Supervisor, you will play a key role in ensuring our hire fleet remains compliant, roadworthy, clean and fit for hire, while supporting branch targets and managing recharge recovery processes efficiently and professionally.
* Conduct and support accurate vehicle check-in and check-out inspections to determine responsibility for damage.
* Notify customers of damage, obtain recharge authorisation and coordinate repair agents.
* Inform hirers of MOT, service, recall and compliance requirements in line with the DGV Operations Manual.
* Provide timely responses to customer and internal queries, escalating where appropriate.
* Support holiday and sickness cover for the Operations Maintenance & Damage Controller and assist with rental agreements and invoicing.
About You
You are organised, detail-focused and confident communicating with customers in a fast-paced, price-sensitive environment. You take pride in delivering a high stand...