Our client are a UK-based managed services business who are looking to onboard a qualified Deskside Engineer on a permanent basis at their telecommunications client's site in Lytham, Lancashire.
Key Responsibilities :
* To operate the Tech Bar and associated services
* To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user.
* To provide printer support (Docucare)
* Perform Break fix on all desktop equipment.
* To perform IMAC activities
* To ensure all drop ins / walk ups are logged on the ticketing system.
* Complete all allocated calls and maintain regular contact with call scheduler.
* To diagnose problems accurately using all the available resources and technical knowledge
* To provide timely, quality solution keeping the customer updated and escalating if required.
* Refer to relevant procedures to perform role.
* Ensure administration is satisfactory and up to date.
* To carry out other tasks as requested by Team Leader
* To perform floor walking proactive exercises
* At times there may be a requirement to work out-of-hours or at weekends for Project Work
* (Major IMAC projects, Office moves, mass upgrades) on a voluntary basis
* Feedback call quality issues to the designated call co-ordinator
There is also an additional on - call all...
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