Retail & Customer Experience Associate – Lifestyle Fashion Brand
Location: Chelsea, London
Real Living Wage Employer | Full-Time
The Company
Our client is an independent British clothing brand that has carved out a strong niche in the everyday luxury space. Known for its clean, natural-fabric collections, the brand designs timeless, easygoing pieces that combine style, comfort, and sustainability.
With a growing footprint across physical retail and e-commerce, the brand operates its own stores in London and Bath, trades through select department stores nationwide, and maintains a strong online presence. Now in its sixth year and consistently profitable, the business has shown strong, organic growth year after year.
We’re supporting them in hiring a Retail & Customer Experience Associate to join their close-knit in-store team. This role is ideal for someone who loves fashion, understands great customer service, and wants to work in a people-first environment with real values.
The Role
The successful candidate will become a trusted brand ambassador, helping customers feel welcomed and supported—whether they’re shopping in person, online, or over the phone. This is a hands-on role that blends sales, service, merchandising, and operational support.
Key Responsibilities:
* Deliver consistently warm, helpful service in-store and via phone/email
* Build strong knowledge of the brand, fabrics, fits, and seasonal collections
* Provide honest, confident style advice tailored to individual customers
* Manage purchases, returns, and deliveries professionally
* Support visual merchandising and stock replenishment
* Use in-store systems confidently (till, stock, logistics, website interface)
* Communicate valuable customer feedback to head office teams
* Help maintain a clean, safe, and inspiring store environment
* Follow health and safety protocols
Candidate Profile:
* Friendly, approachable, and confident communicator
* Passionate about customer experience and retail
* Reliable team player with attention to detail
* Quick to learn and comfortable using tech tools
* Genuinely interested in fashion and style
* Calm under pressure and solutions-focused
Employee Benefits:
* 23 days holiday + 8 bank holidays + your birthday off
* Discretionary annual bonus
* Clothing allowance and seasonal wardrobe
* 40% staff discount + Friends & Family discount + access to sample sales
* Company pension scheme
* Real Living Wage employer
* Supportive, people-first team culture
* Regular team events and socials
If you’re looking for a people-focused retail role with a brand that truly values its team and customers, this could be a fantastic fit.