Role Summary
* Daily management & supervision of the Sales Excellence / Support team.
* Act as an active member of the Sales Excellence / Support department, communicating with all aftermarket sales functions and supporting the team and Sales Excellence Manager daily.
* Develop external sales team / sales excellence relationships – suggest new ways of working to benefit sales.
* Provide first‑class sales support and decision-making to help maintain and expand the UK/IRE Aftermarket revenues, efficiently, effectively and predictably, embodying the voice of the customer.
* Act as a bridge between Sales, Marketing, Product and Customer Service.
Main Tasks
* Supervise daily team activities; assign tasks, monitor and develop individual performance, track KPIs.
* Administration and reporting to identify growth opportunities and areas of improvement.
* Evaluate and maintain ERP and CRM systems.
* Customer backorder list preparation and inter‑company order book reviews to support departmental KPIs.
* Collaborate with stakeholders for cash flow, receivables and payables management.
* Liaise and communicate with warehouse and other business stakeholders daily.
* Manage customer concerns, complaints, returns and credit arrangements (end‑to‑end process).
* Coordinate with Group regarding routine enquiries and instructions.
* Implement new ideas, streamline processes, and best practices; engage in departmental and company initiatives and projects.
* Coordinate cover and cross‑training for key tasks across the team.
* Provide tools, content and training to cover absences and high‑demand periods.
* Monitor KPIs, forecast accuracy, and analyse data for management decisions.
* Lead team queries, provide solutions, and serve as escalation point for immediate support.
* Embody a continuous growth mindset in learning and development.
Your Profile
* Confident communicator (internal and external, written and verbal).
* Professional and mature attitude.
* Analytical and proactive.
* Adherence to direction from management.
* Decide quickly & accurately under pressure.
* Positive and engaging mindset.
* Persuasive but firm.
* Expertise in sales department.
* Ability to deal with pressure.
* Concern for accuracy and quality.
* Customer‑focused.
Experience
* MRP and purchasing experience.
* Ability to work on own initiative and as part of a team.
* Skilled in prioritising own workload.
* Confident in seeking support/advice.
* SAP.
* Salesforce.
* Experience communicating/liaising with external customers.
* Responsible for personal development.
* Excellent autonomous planning/organisational skills.
* Good interpersonal, networking, liaison skills.
* Appreciates benefits of team working.
* Experience in similar role.
* Supportive team member.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Customer Service and Sales – Motor Vehicle Manufacturing industry.
#J-18808-Ljbffr