CustomerServiceAdvisorTheCustomerServiceCentreistheFirstPointofContactformanyofLincolnshireCountyCouncilsServices,includingAdultCare,ChildrensServices,Highways,Registration&CelebratoryServices,LibraryServices.Wedeliveradiverserangeofservices,manyofwhichplayanimportantpartinpeopleslives-whetheritiscarryingoutaStrengthBasedConversationtoenablearesidenttoremainindependentlyathome,takingacontacttosupportaChildinNeedorsimplyrenewingalibrarybook,itcanbehard,butrewardingwork.
TheOpportunity
WehavevacanciesavailableinourCustomerServiceCentrebasedinLincolninourAdultCareTeam.Usingthestrength-basedapproachtoenablepositivechangeinpeopleslifeyouwilldealwithcontactsviatelephoneandemailfromthepublicandprofessionalswhoarecontactingusforinformationandadvice,toreportasafeguardingortoaccessaservicefromAdultCare,theLincolnshireCarerServiceand/ortheWellbeingService.
Thesecallscanbecomplex,sensitive,andemotive,butfromthetrainingreceivedyouwilluseyourcallcontrol,professionalcuriosityaswellasyourexcellentcommunicationskillstogathertherelevantinformationtodeterminethemostappropriateoutcomeforthecustomer.
AboutyouCustomerServiceAdvisor
YouwillbeapassionateandcustomerfocusedcandidatewithexperienceofworkingwithinabusyCustomerCareorCustomerServiceCentreenvironment.Experiencewithinasocialcaresettingwouldbepreferred,butnotessentialasfulltrainingwillbeprovided.
ExcellenttypingandsoundITskillsareessentialasyouwillberequiredtotypeandtalk(Di...