Do you take pride in creating a positive and supportive experience for customers?
Do you enjoy having the flexibility to work independently, while also being part of a friendly and collaborative team?
Are you looking for a role where your contribution truly makes a difference?
If so, read on...
You’ll bring a calm and patient approach, even when things get busy, and you’ll maintain a positive attitude throughout.
Juggling multiple tasks won’t faze you — you’ll feel confident prioritising your workload and staying on top of things.
You’ll be comfortable working independently and enjoy being part of a team, and you’ll feel confident reaching out to colleagues across the organisation for support and collaboration.
Being organised and dependable will come naturally to you, and you’ll be flexible when plans change or unexpected tasks arise.
Role Responsibilities
As a Customer Service Advisor, you’ll support a wide range of customer enquiries. You’ll take ownership of each interaction, aiming to resolve queries efficiently and with care. When more complex issues arise, you’ll escalate these to the appropriate specialist teams — always keeping the customer’s experience in mind.
You’ll make good use of our technical systems to interpret data and provide accurate, clear, and helpful responses.
Your role involves offering guidance on our services, products, and organisational work, building positive relationships with customers and understanding their needs to ensure they feel supported.
At the core, you will be committed to delivering excellent customer service with empathy, professionalism, and a proactive attitude.
Additional Information
We welcome candidates with diverse experiences and backgrounds who believe they can bring value to the role, even if they don’t meet every qualification listed.
To learn more, please review the full job description.
Role location: Hybrid (approximately 2 days in Mansfield office)
Application schedule: Closing date: 1 June 2025; Sifting: 2 June 2025; Interviews: w/c 2 and 9 June 2025. Please inform us if you are unavailable on these dates.
Security: Successful candidates will pass security checks and meet UK immigration requirements.
Our Benefits
* Competitive pension scheme with approximately 28.97% employer contribution.
* Recognition schemes that celebrate your contributions.
* Flexible work patterns, including part-time and compressed hours.
* Generous holiday entitlement of 27.5 days plus 6 additional days and 8 public holidays.
* Parental leave policy offering 26 weeks of full pay (eligibility applies).
* Support for professional development and subscriptions.
* Confidential Employee Assistance Programme for well-being.
* Exclusive employee discounts.
* Annual health checks and £15 monthly towards well-being activities.
* On-site free parking and complimentary refreshments at Mansfield office.
Working With Us
We support flexible working arrangements. Please discuss your needs during the interview process. We value work-life balance and are committed to flexible work options such as job sharing, remote work, and flexible hours.
Who We Are
The Mining Remediation Authority is dedicated to making a positive impact on people and the environment in mining areas through vital services like hazard response and pollution prevention. We are pioneering sustainable energy solutions using mine water heat to help the UK reach net-zero emissions by 2050. We foster an inclusive, trusted, and progressive workplace.
Equality, Diversity, and Inclusion
We provide a guaranteed interview for disabled applicants and those from minority ethnic backgrounds who meet minimum criteria. We review applications without personal data to ensure fairness. We welcome adjustments to support your application process. Contact us at recruitment@coal.gov.uk or 01623 637000 for assistance.
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