Join Our Team – Customer Service & Sales Advisor
At Cycle Solutions, we're passionate about getting more people cycling through the Cycle to Work Scheme. Our success is built on a unique marketplace offering, flexible scheme terms, and a commitment to delivering the highest levels of service and support.
We're looking for an enthusiastic and hardworking Customer Service & Sales Advisor to join our B2C team. If you thrive in a fast-paced, varied role, enjoy problem-solving, and want to make a real impact, we'd love to hear from you
Key Responsibilities
* Order Processing: Manage incoming orders via telephone and lve chats, ensuring smooth and efficient handling.
* Customer Engagement: Maintain ongoing communication with customers, providing regular updates and ensuring scheme deadlines are met.
* Team Support: Assist with general scheme processing duties, helping the team run smoothly and within agreed timelines.
What We're Looking For
* Relationship Builder: A friendly and approachable communicator who enjoys engaging with customers and colleagues.
* Confident Communicator: Comfortable speaking with customers on the phone and live chats, producing clear written communication.
* Organised & Detail-Oriented: Able to manage multiple tasks and ensure nothing slips through the cracks.
* Team Player: Happy to collaborate and support colleagues on a variety of levels and situations.
Qualifications & Skills
* Strong communication skills (verbal and written).
* Proficient in using CRM systems to manage customer relationships.
* Analytical skills to assess situations and provide effective solutions.
* Proactive approach to problem-solving with strong attention to detail.
* Ability to remain professional under pressure in a fast-paced environment.
Why Join Us?
At Cycle Solutions, you'll be part of a small supportive team with a shared passion for cycling and customer service. This is a great opportunity to develop your career while helping more people discover the benefits of cycling to work.
Job Type: Full-time
Pay: From £12.21 per hour
Expected hours: 40 per week
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
* Sick pay
* Store discount
Work Location: In person