Assistant Front Office Manager
Duties and responsibilities
* Supervise the Duty Manager & Guest Services Manager to ensure they meet their goals and continue development.
* Work closely with Guest Services to improve arrival and departure experience.
* Review daily rate variance to ensure proper rates are applied.
* Ensure open folios and paymasters are properly monitored and closed on time.
* Monitor implementation and use of Colleague Advantage.
* Supervise Front Office team training.
* Work with HR to develop the front office team.
* Ensure we achieve our Enrolment Success Rate target.
* Maximize upsell opportunities.
About you
We are seeking an experienced and results-driven professional with a strong background in front office operations within the hospitality industry. The ideal candidate will have proven experience in a Front Office Senior Supervisor or Assistant Front Office Manager role, with a deep understanding of hotel procedures, guest service excellence, and team leadership. You will demonstrate exceptional leadership and decision-making skills, the ability to manage high-pressure situations with confidence, and a commitment to delivering a superior guest experience. A proactive, detail-oriented mindset and the ability to lead, coach, and inspire a diverse team are essential for the role.
Benefits
* 12 complimentary nights a year across Hyatt Hotels worldwide
* Discounted hotel stays across Hyatt, not just for you but also your family and friends from the day you start
* Free monthly massages
* Access to the hotel gym
* Free meals on duty in our colleague restaurant
* Uniform provided and laundered complimentary
* Headspace membership and access to our Employee Assistance Programme
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
* Continuous learning and development opportunities to provide a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
Location
London, United Kingdom
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