Customer Advisor - Private Medical Insurance - Starting salary between £25,100 to £28,500 (depending on hours, skills, and experience) plus additional benefits
Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? You will be working within a fast paced busy telephony driven role to guide and support customers through their health claims journey, be that confirming for appointments, solving a bill query or whether it's overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need. We're committed to helping you unlock your brilliance, making sure you feel fulfilled, and can develop in the way you want to. Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract after training which has an enhanced salary of up to £31,200.
Flexible shift pattern between 08:00 - 18:30, Monday - Friday. One Saturday shift every six weeks, 09:00 - 13:00.
The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty
A good fact finder - you will ask the right questions at the right time to get the customer's claim processed in the most efficient way
Meticulous and detail orientated - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim
Knowledge of insurance products/financial services would be great, but not essential
Bonus opportunity - 6% of annual salary, Actual amount depends on your performance and Aviva's.
~ Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
~25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
~ Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
~ Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
~ Brilliantly supportive policies including parental and carer's leave
~ Flexible benefits to suit you, including sustainability options such as cycle to work
We also consider all forms of flexible working, including part time and job shares.
To find out more about working at Aviva take a look here
Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. toth@aviva.