Are you passionate about warm hospitality, great service, and creating memorable guest experiences?
The Queen's Arms, a beautiful village pub with rooms in the heart of Somerset, is looking for an experienced and hands-on Front of House Manager to join our friendly team.
As a key member of the management team, you'll lead from the front: delivering exceptional service, training and motivating the team, and ensuring every guest, whether joining us for a pint, a meal, or an overnight stay, feels genuinely welcomed.
What You'll Be Doing:
* Running daily front of house operations and shifts, ensuring smooth and efficient service
* Leading and supporting the team during busy service periods, with a strong floor presence
* Training, coaching, and motivating team members to deliver excellent hospitality
* Interacting with guests to create memorable experiences and resolve any issues with warmth and professionalism
* Checking and preparing guest rooms ahead of arrivals, liaising with housekeeping and maintenance where needed
* Handling cashing up and daily reports accurately
* Upholding high standards of presentation, cleanliness, and service throughout the pub and rooms
About You:
* Previous experience in a similar supervisory or management role within hospitality (pub, restaurant, or hotel)
* A genuine love of guest interaction and delivering first-class service
* A natural leader who inspires and supports their team
* Organised, hands-on, and confident managing a busy shift
* Strong attention to detail and pride in your work
What We Offer:
* £30,000 annual salary + approx. £4,000–£5,000 annual service charge
* A supportive and friendly team environment
* Development opportunities and training
* Staff discounts and benefits
* A stunning rural location with a loyal guest following
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
* Employee discount
Work Location: In person