Senior Operations Director - Marine & Transportation
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The role involves maximizing efficiency of current systems and infrastructure, investigating quality problems, and facilitating the introduction of new processes or improvements to existing processes.
* Maximise efficiency of current systems & infrastructure
* Investigate quality problems and recommend changes or improvements
* Facilitate the introduction across the division of new processes or improvements to existing processes
* Responsible for providing governance, regulatory, and compliance oversight for Marine & Transportation operations across the UK
* Ongoing evaluation of systems, analysing data, evaluating processes to establish best practice and identify opportunities for improvement
* Establish optimal internal tech solution with input & support from key stakeholders
* Ensure that all activities undertaken are compliant with current regulatory and internal standards and procedures
* Monitoring of cash collection performance & Bad Debt
* Responsibility for Forecasting, Budgeting & tracking Actuals in relation to revenue & expenses
* Maintain Divisional Risk Register and identify emerging risk
* Monitoring of Company KPI goals with the Division, ensuring remedial action where performance falls below company expectation
* Preparation of material for governance meetings
* Responsible for Divisional inbound & outbound-reconciliation & settlement
* Work on corporate operational improvement projects
* Ensure that necessary policies and standards for service quality are set and maintained and that compliance is assured
* Drive business success by identifying, triaging, and developing areas of change to enhance efficiency and cost saving, revenue growth, and to maximise value
* Take a change initiative from ideology and planning, through to development and deployment, working across business functions and with multiple stakeholders to achieve a successful outcome
* Understands both internal and customer requirements and translates them into product requirements
* Deputise for COO at meetings as and where appropriate
Qualifications
* Proven insurance experience in management with high levels of operational and financial knowledge
* A thorough understanding of insurance policies and procedures
* Ability to work alongside a team of high performing professionals
* Possess a natural gravitas and can work with people from all parts of an organisation
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