🚆 Join Our Journey as a Customer Welcome Host at East Midlands Railway – Derby Station!
At East Midlands Railway (EMR), we’re proud to be One Team — united by our passion for keeping people safe, delighting our customers, and doing the right thing. Together, we’re shaping a sustainable railway for the East Midlands, and we’d love you to be part of that journey.
With over 2,600 amazing colleagues, our people are the heart of everything we do — and our Customer Service Team plays a vital role in delivering the warm, reliable service our customers love.
We’ve been recognised nine times as a Top Employer and proudly hold Gold accreditation for Inclusive Employers Standards — because we truly believe in empowering everyone to bring their authentic self to work.
đź’« About the Roles
We’re recruiting for Customer Welcome Hosts for future opportunities at Derby Station.
These roles are safety critical and are perfect for those who love being on the go, helping others, and creating great customer experiences every day.
As a Customer Welcome Host, you’ll be one of the first friendly faces our customers meet. You’ll help keep journeys smooth by:
1. Greeting customers at the gate and helping them find their way
2. Checking tickets and ensuring smooth travel
3. Offering information and support with a smile
4. Delivering brilliant customer service, whatever the day brings
5. Assisting on the platform when needed to keep everyone moving safely
You’ll be working shifts, including some evenings and weekends — every day bringing new faces and fresh challenges.
🎓 Training and Support
No railway experience? No problem!
We provide all the safety-critical training and mentoring you’ll need. You’ll complete classroom learning on our rules and procedures, then gain hands-on experience alongside a supportive mentor on the station.
We’re looking for proactive, positive, and reliable people who bring energy, teamwork, and a “can-do” attitude.
⚕️ Safety First
Because this is a safety-critical role, all successful candidates will complete a medical assessment, including a drugs and alcohol screening, before starting.
đź’Ľ Why Join EMR?
When you join our team, you’ll enjoy a fantastic range of benefits, including:
6. 🚆 Free travel on the EMR network
7. đź’¸ Up to 75% discounted travel across other UK train operators
8. 👨‍👩‍👧‍👦 Friends & Family travel discounts
9. đź’° Defined benefit railway pension scheme
10. 🌟 Exclusive employee discounts and perks through our benefits portal
11. 🚴 Cycle to Work Scheme — and much more!
🌍 Diversity and Inclusion
At EMR, we’re building a workforce that truly reflects the communities we serve. We know we’re currently under-represented in terms of females and ethnic minority groups, so we actively encourage applications from people in these groups — because diversity drives strength.
đź“‹ How to Apply
Ready to hop on board?
Complete our online application and upload your CV (remember to remove personal details — we operate a blind screening process).
Successful candidates from our assessment days will join our Talent Pool for future roles at Derby Station.
✨ Bring your energy, positivity, and passion for people — and help us make every journey matter.