We are looking for Bilingual English / Spanish Holiday Advisors to join our existing team. Our client offers holiday packages to European customers both online and over the phone.
Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales.
Hours: 37.5 hours between 8am to 8pm Monday to Friday and 8am to 4pm Saturday and Sunday – will include 1 weekend day every other week
Salary: £23,985 + uncapped commission OTE bonus approximately £5000 per annum
Location : Canary Wharf – Remote working
This is a Hybrid role.
Responsibilities:
* Handle incoming calls for both sales and service calls
* Handle service requests in the applications system supplied by the client
* Generate sales through understanding customer needs and creating desire
* Cancel, modify or confirm holidays already sold
* Upsell additional products, services and extended stays
Person Spec:
* Bilingual in Spanish and English
* Excellent customer service
* Have a willing to help and resolve queries
* Experience in the Tourism industry is an advantage
If you feel you are what we are looking for, please apply.
We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.
Refresh Recruitment Limited does not presently hold a Sponsorship License and while this status is reviewed regularly there is no present proposal to apply for such a License