Aftersales Manager / Service Manager Automotive Sector
Norfolk 45,000 Basic + OTE 60,000+ Lead a High-Performing Aftersales Operation
Are you an experienced leader ready to take full ownership of an established Aftersales and Service department ? We re seeking a forward-thinking Aftersales Manager / Service Manager to join a successful automotive business where your expertise will directly shape customer satisfaction, operational excellence, and team performance.
This is a hands-on role for someone who thrives in a fast-paced environment, balances strategic oversight with day-to-day involvement, and is ready to inspire and lead a team across both Service and Parts operations.
Your Key Responsibilities:
* Oversee the entire Aftersales operation, including the Service and Parts departments
* Deliver exceptional customer service aligned with manufacturer and brand standards
* Drive departmental profitability, cost control, and workshop efficiency
* Lead, coach and develop a high-performing service reception and workshop team
* Monitor and manage customer feedback, resolving issues with professionalism
* Ensure the effective handling of all warranty processes and administration
* Control stock, manage parts returns, and optimise inventory performance
* Implement effective workflow processes to maximise technician productivity
* Liaise with senior management on budgets, forecasts, and KPIs
* Maintain strong compliance across health & safety, quality control, and systems usage
What We re Looking For:
* Proven experience in an Aftersales Manager or Service Manager role within the automotive sector
* Strong leadership and people management skills
* Commercial awareness and ability to manage department budgets and targets
* A solid understanding of modern automotive workshop processes
* Customer-centric mindset with the ability to maintain loyalty and retention
* Confident using dealership management systems and manufacturer platforms
What s In It for You:
* 45,000 basic salary
* Realistic OTE of 60,000+ (with potential for more based on performance)
* A supportive leadership team and collaborative company culture
* Opportunities for continued professional development
* The chance to lead and influence a key function within a respected business
This is an exciting opportunity for a skilled Aftersales or Service professional who wants to make their mark in a well-established and ambitious automotive company.
Please contact Justin Murray at Big Sky Additions for further information.