First line service desk analyst - networking, cloud + data centre - maidenhead - £26-30k

First Line Service Desk Analyst - Networking, Cloud + Data Centre - Maidenhead - £26-30k

* Do you want a role that will provide you with an outstanding career path through support into engineering?
* Do you want to work for a business that's invested in your progression?
* Do you want access to unlimited training and development?

Opportunity to work at a multi-million-pound Solution Provider working on their First Line Support Desk. A massive opportunity to progress and build a career within the Cloud & Networking space. Your duties will be to process tickets and assist with client continuous improvement plans, while co-ordinating with the 2nd line team for optimal service.

Required: Either educational or practical

* Experience in a 1st line troubleshooting role

What you'll be doing:

* Logging and resolving 1st line support tickets
* Troubleshooting faults - eg from basic issues to mapping network drives
* Getting involved in Cloud + Data Centre & Networking issues and tickets.
* Working with ConnectWise (or ideally, have used it before)
* Utilise soft skills to manage customer escalations effectively and efficiently
* Proactively communicating with customers to ensure updates are clear and consistent
* Suggesting ideas to help streamline the desk and improve SLAs