An exciting opportunity has arisen for an experienced Retail Floor Manager to join a well-established, independent, family-run business, providing specialist clothing to local organisations across Milton Keynes. This hands-on role is responsible for the smooth and efficient operation of the shop floor, leading a team to deliver excellent customer service and maintain high standards across stock presentation, replenishment, and the overall retail environment. The position offers long-term stability within a business known for its strong reputation and supportive senior management team. To apply, candidates must also live within a 10-mile radius of Milton Keynes. What we need from you: Minimum of 2 years' experience of managing a team of retail assistants within any retail sector Possess first class customer service skills to the full broad spectrum of the public Have strong leadership skills and the ability to motivate and inspire a team Excellent communication and interpersonal skills, including excellent spoken and written English Knowledge of visual merchandising principles and retail operations Ability to successfully deal with resistance to change, communication gaps, and process inefficiencies Ability to multitask and prioritise in a fast-paced retail environment Proficient in operating an EPOS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations Able to stand, bend, stoop, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers Able to work a flexible schedule based on the company needs during the high season What the role involves: Lead, supervise and motivate the shop floor team, ensuring clear communication, accountability, and high standards of customer service Manage day-to-day shop floor operations, including staff cover, breaks, checkout desks, and click & collect during busy periods Create a positive, inclusive working environment that supports team performance, wellbeing, and collaboration Support recruitment, onboarding, training, coaching, and ongoing development of team members Monitor performance, address underperformance, and escalate issues to senior management when required Drive efficient sales processes and ensure customers receive a welcoming, high-quality shopping experience Handle customer enquiries and resolve escalated complaints professionally Maintain high standards of visual merchandising, stock presentation, cleanliness, and overall shop floor appearance Monitor stock levels, complete accurate stock checks, and ensure continual stock replenishment to maximise sales Conduct regular shop floor reviews to ensure compliance with operational procedures and standards, working closely with senior management Attend display events as required Salary: £30,000 - £31,000 per year. Hours: Core hours are 9am to 5pm, working 5 days out of 6 (Monday to Saturday). You will need to be flexible to work some extra hours during peak seasons. Benefits: Employer pension 28 days, including bank holidays Uniform supplied by employer Access to employee perks platform for discounts on hundreds of shops and services Please apply now!