Reports to: Service Delivery Manager
Location: Hugglescote, Leicestershire
Salary: £14.30 per hour
About the job
We are looking for an experienced service driver to provide safe, punctual, and friendly service for passengers traveling between initial pick up points along designated routes. You will be the face of Roberts Travel Group, delivering a smooth journey experience while ensuring compliance with all operational and safety standards. The Service Driver is also expected to carry out routine vehicle checks, maintain cleanliness and presentation of the vehicle.
Who are we?
We are proud to be the largest coach operator in Leicestershire, with over 30 years of experience delivering reliable, friendly, and professional travel services. Our extensive fleet of modern executive vehicles allows us to operate more than 600 coach holidays, day trips, and short breaks annually across UK and Europe. Alongside our popular Holidays programme, we also provide private coach hire for a wide range of occasions and deliver daily public service transport and school transport for thousands of pupils.
We have recently expanded our fleet with several new vehicles, including a zero-emissions coach, and introduced a new premium division, Roberts Luxe. This marks an exciting stage of growth for the business, making it a fantastic time to join a forward-thinking and innovative company
Key Responsibilities:
1. Safety and Service Operations
* Operate designated services according to schedule and in compliance with the Highway Code.
* Ensure passenger safety and comfort at all times, including assisting passengers who need help boarding or alighting.
* Maintain clear and courteous communication with customers and control teams.
* Report any accidents, incidents, or safety concerns immediately to management.
* Always comply with the Company's Drug & Alcohol, Health & Safety, and Operational policies.
2. Vehicle Checks & Condition Reporting
* Conduct daily walk-round vehicle checks before and after shifts using the appropriate defect reporting systems.
* Log any issues or defects and ensure they are communicated clearly to the Duty Fitter or Operations Team.
* Carry out changeover checks when taking over or handing over a vehicle.
* Refuel vehicles as required and keep interiors clean and presentable.
3. Compliance & Documentation
* Ensure full compliance with PCV driving laws, including proper use of tachographs and driver cards.
* Submit required paperwork and support new or less experienced drivers with documentation.
* Maintain up-to-date DQC, PCV licence, and DBS clearance.
4. Ticketing & Cash Handling
* Issue and check tickets using the company's electronic ticketing system.
* Ensure passengers have valid tickets or concessionary passes.
* Handle fares and maintain a suitable float for change.
* Reconcile cash takings at the end of the shift following company procedures, using pay-in systems or drop safes as required
5. Customer Service & Professionalism
* Provide a professional service to all customers.
* Be helpful and courteous, especially during peak travel times or service disruptions.
* Use on-board equipment (e.g., ramps, information screens) to assist all passengers.
* Make service announcements and provide information as needed.
* Check the vehicle for lost property and hand it in according to procedures.
6. Appearance & Conduct
* Wear full company uniform and maintain high personal presentation standards.
* Represent the company professionally both on and off duty.
7. Other Duties
* Carry out other driving or related duties as directed by the Service Delivery Coordinator or Manager.
* Be flexible with working hours, including weekends, early starts, and late finishes as service demands.
Requirements:
Essential:
* Valid PCV (Category D) driving licence.
* Good knowledge of traffic laws and regulations.
* Excellent driving record.
* Strong communication and customer service skills.
* Ability to work flexible shifts, including weekends and holidays.
Desirable:
* Previous experience in a public transport service.
* Basic vehicle maintenance knowledge.
* Familiarity with local area routes and destinations.
Why Join the Team:
* An exceptional modern fleet, with our renowned branding
* Uniform provided
* In-house bespoke CPC training provided by the company
* Amazing discounts on our UK wide day tours for family and friends
* Regular company-wide social events such as team curries, and bowling
* Award winning in-house training, and an onsite training and compliance team
Additional Information
This role is subject to DVLA licence checks and DBS clearance.
Job Types: Full-time, Permanent
Pay: £14.30 per hour
Benefits:
* Free parking
* On-site parking
Work Location: In person