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Customer Service Team Manager, Manchester
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Client:
KINGSGATE RECRUITMENT
Location:
Manchester, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
bf1f2e802855
Job Views:
4
Posted:
29.04.2025
Expiry Date:
13.06.2025
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Job Description:
Overview
Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? My client is seeking a dynamic and driven Customer Service Team Manager to join the team. In this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to our customers.
What You’ll Do:
* Lead & Inspire: Manage and motivate a team of Customer Service Agents to excel in service delivery.
* Drive Improvement: Identify areas for enhancement and implement strategies to boost service quality.
* Mentor & Develop: Coach and support your team to foster their growth and professional development.
* Collaborate for Success: Work with other teams to share insights and optimize performance.
* Resolve with Confidence: Handle escalated customer complaints and ensure effective resolutions.
* Plan for Excellence: Partner with planning managers to optimize resources and achieve service level targets.
Who We’re Looking For:
* Natural leader with strong motivational skills
* Excellent communicator with both customers and colleagues
* Detail-oriented with a commitment to high-quality service
* Experience in customer service processes and best practices
* Strong organizational skills with the ability to thrive in a fast-paced environment
* Previous experience in a leadership role
Why Join us?
* Opportunity for growth within the company
* Supportive and forward-thinking team environment
* Make a tangible difference to customer experiences
Ready to take the next step in your career? Get in touch with the team on 02085497212 or submit your CV using the link below
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