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Resourcing Operations Manager at UK Civil Aviation Authority - BPS Level 1 & 2 Qualified - LEAN Certified - APM Project Fundamentals Qualified.
Salary: Up to £14.17 per hour
Contract Type: 12 Month Casual Contract
Security Level: BPSS
Location: Area Based – Rosyth, Scotland
Visa Restrictions: This position does not offer visa sponsorship.
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
The Role
The purpose of the role of invigilator for the Shared Service Centre is to provide a range of administrative and support services to exam centres by invigilating exams on a set timetable.
Key Responsibilities
* Provide a comprehensive administrative and/or support service for customers
* Produce documentation such as attendance sheets, workbooks or other paperwork relevant to the exam
* Undertake any necessary checks and verifications in administrative activities that are required under regulation
* Maintain accurate records where appropriate for regulatory compliance
* Handle enquires from internal and/or external customers – in some cases this may be frontline applicants and may be required to provide advice and guidance within agreed parameters.
* Liaise with colleagues elsewhere in the CAA as and when required
* Provide coaching and training to colleagues as required
* Liaise with external authorities and entities where required
* Travel to other venues in the UK when required to cover holidays and sickness
* Travel to Gatwick 1 day a year to attend refresher training
About you
Typically, role holders will have comprehensive customer service and administration skills and ideally previous invigilation experience.
Excellent working knowledge of Microsoft Office and using bespoke databases and systems are essential
You should have a methodical approach with a very good attention to detail and be used to managing your own caseload of work.
You must be flexible with a positive “can-do” attitude and able to work to set processes
Able to work on your own initiative and effectively manage own workload and prioritise efficiently.
An excellent communicator who is used to working as part of a team as a remote worker and must be able to work to set deadlines and under pressure.
What Can We Offer You?
We offer a great deal of flexibility and for the right candidate the option to work in various venues across the UK. You will have the opportunity to work alongside creative and collaborative team members who are keen to make a difference to the CAA.
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.
To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.
If you do not meet these requirements, we may not be able to accept your application.
For more information on BPSS clearance please visit - BPSS clearance
The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.
Inclusive Recruitment
We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds.
As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.
Working With Us
We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.
We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.
We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!
Our Values
Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here
Closing Date: Friday 30th May 2025
Interview Date: W/C Monday 2nd or 9th June 2025
Please be aware that 1st stage interviews will be conducted over MS Teams.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Administrative
* Industries
Airlines and Aviation
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