Responsibilities
* Daily program management throughout the program life cycle.
* Defining the program governance and planning the overall program.
* Monitoring the progress of the program.
* Managing the program budget.
* Managing risks and issues and taking corrective measures.
* Coordinating the projects and their interdependencies.
* Managing and utilizing resources across projects.
* Managing stakeholder communication.
* Aligning the deliverables to the program outcome with the aid of the business change manager.
* Managing the main program documentation such as the program initiation document.
Qualifications
* Strong practical experience in project management gained through managing large and complex projects.
* Good knowledge and handling of project and program management methodology and techniques.
* Good understanding of the wider objectives of the program.
* Ability to work positively with the wide range of individuals involved in program management.
* Strong leadership and management skills.
* Good knowledge of budgeting and resource allocation procedures.
* Ability to find innovative ways to resolve problems.
Technical Skills
Must-Have
* Experience in data integration, ingestion, and reconciliation.
* Proficiency with Snowflake, AWS Services, and DBT.
Nice-to-Have
* Experience with PowerBi, Qlik Replicate, Fivetran, Snaplogic, Globalscape, Python, Full stack (Node/React.js), AI/ML, Informatica ETL, Oracle PL/SQL, Qliksense/Qlikview.
* Proven experience in leading and managing a team of technical support professionals.
* Strong understanding of ITIL principles and best practices (ITIL v4 Foundation certification a plus).
* Experience with service level agreements (SLAs) and service management tools.
* Excellent problem-solving and analytical skills.
* Strong communication, interpersonal, and negotiation skills.
* Ability to work independently and as part of a team in a fast-paced environment.
* Excellent organizational and time management skills.
* Experience with ticketing systems and IT service management tools (e.g., ServiceNow) a plus.
Education & Experience
* Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
* Minimum 15 years of experience in IT service delivery or a related field.
Employment Details
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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