Overview
Mercure Salisbury, England, United Kingdom — Food & Beverage Team Member
Department: Food & Beverage
Reports To: Duty Manager / Food & Beverage Supervisor
Employment Type: Casual (Minimum 20 hours/week)
Shifts: Between 06:30 – 23:00, 7 days a week (flexibility required)
Overview: As a Food & Beverage Team Member, you will be an essential part of our guest experience, providing friendly, efficient service across all areas of our F&B operation—including the restaurant, breakfast service, and the bar. You will be trained to work flexibly across all service areas and expected to contribute to a high standard of service and presentation at all times. Note: Due to the requirement to serve alcohol, applicants must be aged 18 or over.
Key Responsibilities
* Greet and serve guests in a warm, friendly, and professional manner.
* Take food and beverage orders accurately and efficiently.
* Deliver food and drinks to tables, ensuring correct orders and presentation.
* Set up and clear down tables and service areas.
* Assist in the preparation and presentation of food and beverages.
* Maintain cleanliness and hygiene standards in all F&B areas.
* Handle guest enquiries and resolve complaints where possible, escalating if needed.
* Follow all health, safety, and food hygiene regulations.
* Operate the till, handle cash/card transactions, and balance at the end of shift.
* Support colleagues and contribute to a positive team environment.
Qualifications
* Previous experience in a customer-facing F&B or hospitality role is desirable but not essential – full training provided.
* Excellent communication and interpersonal skills.
* Positive attitude and willingness to learn.
* Ability to work well under pressure and multitask in a busy environment.
* Flexibility to work various shifts, including weekends and public holidays.
What We Offer
* Comprehensive training across all F&B areas
* Supportive team environment
* Staff meals on duty (if applicable)
* Uniform provided
* Opportunities for growth and development
About the Company
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
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