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Are you passionate about delivering exceptional customer service and have a keen eye for detail? Sovereign Network Group (SNG) is seeking a dedicated Service Charge Officer to join our team in Basingstoke, on a Fixed Term basis until May 2026. You'll follow our hybrid approach combining home and office working, including Tuesdays in the office
The Role
You'll manage service charge budgets and reconciliations while resolving queries clearly and confidently. It's more than calculations—it's about creating trust and clarity for our 210,000+ customers. Key responsibilities include:
* Calculating accurate service charge budgets for existing homes and shiny new builds.
* Reconciling accounts with precision and applying adjustments.
* Producing clear, compliant service charge statements.
* Tackling customer queries—on the phone or in writing—and resolving them.
* Diving into data to spot trends, fix discrepancies, and make sense of the numbers.
* Keeping records up to date and ensuring everything is audit-ready.
* Collaborating with colleagues across teams to make processes smoother and improve how we do things.
* Sharing your expertise with teammates and helping newer members find their feet.
About You:You're someone who:
* Strong Excel skills as well as high attention to detail
* Previous experience working within a similar role / housing knowledge
* Excellent organisational skills with the ability to prioritise tasks effectively
* Strong communication skills, capable of explaining complex information clearly
* Customer-focused approach, maintaining composure in challenging situations
* Team player who contributes positively to a collaborative work environment
Why Join us:At SNG, we're more than just a housing association; we're a community dedicated to making a difference. Here's what we offer:
* £450 flex-pot annually, discounted shopping & cycling scheme
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
* Company pension scheme matched up to 12%, life cover at 4x your salary
* Flexible working - we're committed to giving people flexibility as widely as possible
* Private medical insurance, dental insurance & critical illness cover
* Wide range of training courses available to support your career development
About Us
SNG (Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 84,000 homes and invest in communities across the South, West and East of England, including London,
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Have a look at our careers site to learn more about us and our values
Ready to Join Us?If you're ready to bring your skills, energy, and passion to a role where you can really make an impact, we'd love to hear from you
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