Senior Facilities Manager - Client Direct - Trophy building - City of London - up to 85K package One of London's leading property companies is currently looking to recruit Senior Facilities Manager - Client Direct - Trophy building - City of London - up to 85K package One of London's leading property companies is currently looking to recruit a Senior Facilities Manager for a flagship building based in the City of London. As a company, they manage a number of highly recognisable buildings across the city of London and are considered one of the best in their field to work for. The role will be working as part of their property team and will be responsible for the day-to-day operational delivery of hard and soft services including M&E maintenance, cleaning, security, reception, and administration. The Senior Facilities Manager will be reporting into the General Manager to assist in ensuring high-quality, customer-focused services across the entire building. The main responsibilities of the role are as follows:Deliver a high-quality, customer-focused service aligned with lease obligations and occupier expectations.Lead, motivate and manage onsite staff to achieve exceptional service delivery.Foster positive relationships with occupiers through regular engagement.Promote a culture of team engagement and ensure a visible and hands-on leadership presence.Contribute to the company's overall growth and innovation.Support preparation and reconciliation of budget lines within the service charge.Ensure all supplier contracts are in place and tendered/reviewed periodically.Audit and validate contractor performance and authorise invoices accordingly.Maintain accurate expenditure records.Deputise in the General Manager’s absence.Deliver sustainable best practices, aligned with ESG and compliance goals.Undertake regular building inspections and initiate corrective actions.Implement and improve operational strategies based on performance data.Respond promptly to communications and manage occupier expectations.Always maintain and promote a safety-first culture.Comply with all training, procedures, and PPE requirements.Collaborate with team members and occupiers to maintain a safe environment.Inform management of any changes that may impact safety.Follow all company health, safety, and environmental policies.Applicants for this role must be able to meet the following criteria:Proven background with commercial hard and soft services environments.Experience of managing operations within a high end commercial property or facilities management environment.Understanding of managing service charge budgets.Sound knowledge of UK H&S legislation and IOSH qualification.Experience managing multi-discipline hard and soft services.Strong customer service track record.Contract management and tendering experience.Line management and budget responsibility experience.Able to demonstrate strong people values including teamwork, communication, planning, and customer awareness.