The role Are you a looking for a role that gives you the opportunity to use your excellent communication and organisational skills every day? Come and join our Housing team here at Southern Housing as a Lettings Officer on permanent basis. In this role you will work in collaboration with regional Housing and repair colleagues to deliver customer excellence, providing a performance driven, customer focused empty homes and lettings service, which maximises our income, minimises ore revenue losses and allocates and occupies our empty home quickly. You will deliver a service in line with our policy and procedures and to the agreed performance standards in a professional, empathetic, polite, courteous, and safe and efficient manner. Part of your responsibilities will include providing an effective lettings service and achieving high customer satisfaction in line with our policy and procedures, maintaining administration systems with accurate records and preparing regular returns and reports as and when required. You will be advertising and marketing empty properties, shortlisting applicants and co-ordinating pre moving out visits as well as liaising with regional and other internal teams to ensure properties becoming void are processed as quickly as possible ensuring repairs and safety checks are completed in the minimum time, and within agreed targets. In addition, you will ensure income is maximised through rent and service charges payments in advance, by providing customers with all the information they need and ensure all identification documentation is provided prior to tenancy start date, undertaking relevant eligibility assessments as appropriate. What YOULL need: Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language Ability to meet targets and deadlines, prioritise workloads and work under pressure showing persistence and determination when setbacks occur Some experience and understanding of Local authority waiting lists and choice-based lettings schemes Effective interpersonal skills and the ability to work collaboratively with stakeholders Ability to learn and effectively use multiple IT and communication systems A good problem solver with an ability to handle crisis situations focusing on the needs of the residents and the business In your supporting statement, it is important that you address how you meet each of the above six criteria providing real examples.? Closing Date: 29th of June (Sunday) at 23:59 Shortlisting Date: week commencing 30th of June 2025 Interview Date: week commencing 7th of July 2025 Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered. Applying for roles with us We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicants qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us. About us At Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailersdiscounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach. ADZN1_UKTJ