What you’ll be doing
as a Performance & Insight manager
1. Lead, coach and develop a team of Performance Partners and Analysts.
2. Build capability in performance management and analytics.
3. Drive enhancement of our Water Operations performance framework.
4. Act as a strategic link between regional teams and central insight functions.
5. Lead Director and Executive‑level performance cycles and materials.
6. Support regional improvement initiatives and remove blockers.
The Performance Partners in your team will,
7. Support Operational Teams to understand performance drivers and deliver improvements in their areas
8. Monitor and report on regional KPIs – including productivity, H&S, compliance, performance commitments, and financial performance
9. Support preparation of materials for Performance meetings, driving continuous improvement and standardisation across regions
10. Proactively investigate underperformance – diagnose root causes using data and operational insight, and recommend actions to address
Base location
Variable across Thames Water sites (flexible working available)
Working pattern or hours
Monday–Friday (36 hours per week)
Essential criteria
11. Proven leadership experience.
12. Experience in operational performance frameworks.
13. Strong data interpretation and insight generation skills.
14. Excellent communication and influencing skills.
15. Advanced Excel and BI tool experience.
16. Have strong technical foundation in Excel, Power BI and ideally SQL in order to guide and coach the analysts.
Desirable criteria
17. Experience in water or a similar industry.
18. STEM degree.
19. Lean/Six Sigma qualification.
What’s in it for you?
20. Competitive salary of up to £71,000 per annum
21. 26 days holiday plus bank holidays (increasing with service).
22. Generous pension scheme.
23. Private medical healthcare (dependent on grade).
24. Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
25. Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
26. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance