Shape Scotland’s digital future by ensuring secure, reliable, and high-performing platforms that underpin public services.
Information & Technology Services (iTECS) is a division within the Scottish Government’s Digital Directorate, delivering corporate ICT services to the Scottish Government and more than 50 public sector bodies as part of a shared service supporting approximately 22,000 users. The Cloud, Platforms and Engineering team focuses on creating and maintaining robust, scalable, and secure platforms that enable efficient development, deployment, and management of digital services.
In this role, you will maintain and optimise modern cloud and platform services, ensuring services are secure, reliable, and aligned with business needs. You’ll maintain accurate configurations and asset information, lead the resolution of incidents, and handle complex change requests. By monitoring trends and identifying potential issues, you’ll help prevent problems before they impact users. You’ll contribute to service design, maintain documentation and standards, and work collaboratively across DDaT to deliver platforms that meet performance targets and security requirements. Your goal is to provide high-quality, future-ready digital infrastructure that supports public services and delivers excellent outcomes for users across Scotland.
* Manage Microsoft cloud platform components such as M365 and Azure to ensure they meet business needs and performance targets.
* Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas.
* Deal with high-impact, complex change requests.
* Lead the investigation and resolution of incidents.
* Take accountability for issues that occur and be proactive in searching for potential problems.
* Initiate and monitor actions to investigate patterns and trends to resolve problems.
* Determine preventative measures.
* Draft and maintain procedures and documentation.
* Set standards for the definition, security, and integrity of objects, and ensure conformity to these standards.
Success Profile
Success profiles are specific to each job, and they include the mix of experience, skills and behaviours candidates will be assessed on.
Experience
* Lead Criteria 1: Able to provide business and technical leadership to a team of experienced technologists, often working in a pressured environment with a demanding workload, to deliver solutions for customers.
* Lead Criteria 2: An in-depth knowledge of Standards associated with Microsoft Cloud Platform IT practice nationally and internationally and how they should be applied, and experience of compliance.
* Extensive experience of Service Management, Risk Management and Project Management methodologies to plan and develop and protect future facing solutions to address the shifting strategic priorities of the business.
* Excellent oral and written communications skills with a proficiency in conveying with both technical and mainstream audiences at all levels.
Experience is assessed at sift, along with a more in-depth assessment at interview.
Technical Skills
This role is aligned to the Infrastructure Operations Engineer job role within the IT Operations job family.
You can find out more about the skills required, here: Infrastructure operations engineer - Government Digital and Data Profession Capability Framework
These skills are assessed by technical assessment, designed to represent the role. Candidates reaching this stage will receive a Technical Assessment Candidate Pack which outlines the specific skills to be assessed, plus the method of assessment.
Behaviours
* Changing and Improving (Level 3)
You can find out more about Success Profiles Behaviours, here.
Behaviours are assessed at interview. Full details will be shared in advance with all candidates invited to this stage.
How To Apply
Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet each of the 4 Experience criteria listed in the Success Profile above.
Candidates will have their applications assessed against all Experience criteria. If a large number of applications are received an initial sift will be conducted on the Lead Criteria highlighted above. Candidates who pass the initial sift will have their applications fully assessed.
Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment
If invited for further assessment, this will consist of an interview and DDaT Technical assessment where the behaviours, experiences and technical skills outlined in the Success Profile will be assessed.
The sift is scheduled for w/c 12/01/2026
Interviews and DDaT Technical assessments are scheduled for w/c 2/2/2026 however these may be subject to change.
About Us
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including education, health, the economy, justice, housing, and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working pattern
Our standard hours are 35 hours per week, we offer flexible working including full-time, part-time, flexitime, and compressed hours depending on the needs of the role.
From October 2025, the Scottish Government will require staff in hybrid-compatible roles to work in-person 40% of the time either in an office or other agreed work location.
If you have specific questions about the role you are applying for, please contact Digitalcareers@gov.scot
Security checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide.
DDaT Pay Supplement
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession, as a member of the profession you will join the professional development system. This post currently attracts a £5,000.00 annual DDAT pay supplement, applicable after a 3-month competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Equality Statement
We are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.