Purpose:
The Operational Finance functional teams are responsible for ensuring all income and expenditure in relation to residents and suppliers payments are processed correctly in line with the business' systems and in accordance with the Standard Operating Procedures.
The role includes:
1. Following the organisations Administration Standard Operating Procedures and being responsible for maintaining accurate records within key MHA systems and compliance to audit standards and requirements.
2. Liaising with internal and external customers via phone, email, correspondence and face to face.
Accountabilities:
- Data - support the business to maintain complete, accurate, timely and relevant data systems.
- Compliance - Adhere to deliver agreed Operations processes and procedures in line with the policies of the organization.
- Customer Focus - ensure customer expectations are met and problems are identified and resolved to establish and maintain relationships and continuous improvements.
- Knowledge Management - maintain appropriate procedure manuals to support the smooth running of the administrative functions.
- Performance - meet agreed service level agreements.
- Training - undertake training in order to maintain expert level knowledge of administration procedures.
Responsibilities
1. Providing excellent customer service, assisting callers internally and externally
2. Maintaining demands and performing actions on a time...