****looking for Kent based****
As a Client Support Advisor at LASAG, you will be one of the frontline points of contact for
individuals affected by asbestos-related illness. You will provide compassionate,
knowledgeable, and practical support—via phone, email, and in-person—to patients,
families, and carers. Your work will help ease their journey, signpost them to appropriate
services, and ensure they feel supported and heard.
Handle incoming enquiries via LASAG helpline (phone, email) in a timely and
empathetic manner.
Provide emotional support and active listening.
Signpost clients to relevant services such as support groups, benefit advice, legal /
compensation services, and medical professionals.
Maintain accurate records of client interactions, safeguarding confidentiality and
adhering to data protection policies.
Help organise and deliver support group sessions (both virtual and in-person) and
other LASAG-led activities.
Collaborate with nurses, trustees, volunteers, and partner organisations to ensure
continuity of care.
Support with outreach efforts (e.g., community events, awareness campaigns) to raise
awareness of LASAG’s services.
Contribute to continuous improvement by providing feedback on service delivery,
identifying gaps, and helping to develop best practices.