Job Overview
–Liverpool City – Up to £28k DOE Permanent
We have an exciting opportunity to join a multi-award-winning company based within Liverpool City Centre. Our client was initially set up in 1991 and has seen growing success year on year.
Duties include but not limited to:
1. Support the complaints process to ensure compliance with policy and regulatory requirements
2. Work closely with complaints and quality assurance officer and team manager to ensure a seamless complaints process is delivered
3. Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses where appropriate
4. Logging and investigation of all new complaints ensuring compliance with policy and regulatory requirements
The successful candidate with need to have:
5. Previous knowledge of complaints
6. Accurate and fast administration skills
7. Interpersonal communication skills
8. Strong administrative skills