Overview: Our Client an Inbound Call Centre based in Wolverhampton are now looking to expand their existing Inbound customer service team due to continued growth and rapid expansion. Hours: Monday to Friday 8.45am to 5.00pm Pay Rate: £12.21ph with Weekly Pay Contract: Temporary with the possibility to go Permanent Office Based Working within an Inbound Call Centre environment Proposed Start date: Monday 24th November 2025 Additional: Full Training Given, free onsite secure parking Key Skills Required: - Excellent Customer Service - Strong Oral and Written Skills - Computer Literate and Proficient with MS Office Programs - Ability to work Independently as well as part of a team Responsibilities: • Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers • Responsible for accurate and timely update of all Customer data • Responsible for case managing customer requests and queries in an accurate and timely manner • Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction • Responsible for supporting your team and line manager in delivery of business objectives • Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs • Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs • Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice • Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures