Process Optimisation Manager Kilmarnock / hybrid MERJE is seeking a highly skilled Process Optimisation Manager for a leading company in the Outsourcing sector. This role offers an exciting opportunity to drive operational excellence and enhance customer experiences across the UK business. The ideal candidate will possess expertise in business process architecture, financial services, and continuous improvement methodologies. The Company This Outsourcing company is a diverse and growing organisation with a significant impact on the global economy. They are committed to delivering efficient, customer-centric solutions while maintaining the highest standards of compliance and security in the financial services industry. The Role As the Process Optimisation Manager, you will be responsible for analysing, mapping, and reengineering operational processes to ensure they are fit for purpose, controlled, scalable, and effective. This newly created position offers an excellent opportunity to shape the company's process architecture framework and drive continuous improvement. Key Responsibilities: Develop and implement an effective process architecture framework Assess, map, and baseline 'as is' processes across the UK business Model, redesign, and deliver improvements to enterprise operations Ensure operational architecture balances customer, control, and commercial objectives Collaborate with stakeholders to implement best practices and drive change Required knowledge and experience: Practical experience in business process architecture and engineering Financial services industry knowledge and regulatory understanding Expertise in process improvement methodologies (e.g., Six Sigma, Lean, Kaizen) Proficiency in process mapping tools (e.g., MS Office/Visio, Miro Boards, Lucidchart) Excellent communication, analytical, and stakeholder management skills If you are an experienced Process Optimisation Manager looking for a challenging role in a dynamic environment, apply now to take your career to the next level! _________________________________ Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website. If you would like this job advertisement in an alternative format, please contact MERJE directly.