Overview
Ryman Kingston Upon Thames, England, United Kingdom
Store Supervisor role, 12 hours per week, based in Kingston Upon Thames.
What will this role involve?
As a Store Supervisor you will be responsible for supporting the store management team, driving turnover and revenues from the store based on lean principles. You will keep a close focus on customer service and act as an ambassador of the Ryman brand.
What will you be responsible for?
* Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by learning the business and sharing knowledge with customers
* Contribute toward making Ryman the number one High Street Stationer by providing a consistent high level of customer service
* Drive a culture of excellent customer service; ensure all team members engage with customers enthusiastically, assist with training of colleagues using available tools to maximise team performance
* Ensure the security and accuracy of all company systems and that all systems are used by team members according to company policies
* Promote high visual merchandising standards and maintain store housekeeping
* In the absence of the Store/Deputy Manager, assume accountability for the security and safety of people and property; motivate colleagues to drive sales and achieve KPIs; liaise with the Retail Support Centre for issues; support weekly time sheets
What would we like to see in you?
* Passion for the Ryman Brand and associated companies
* Passion for exceeding customer expectations
* Enthusiastic, driven and results-focused
* Self-motivated with ability to work well independently and as part of a team
* Confident in maximising sales opportunities
* Ability to handle multiple tasks and challenges while meeting deadlines
* Adaptable to change; fast-paced environment
* Willingness to "roll up your sleeves" and get involved
* Commercial awareness with a proactive approach to maximising sales
* Problem-solving and solution-oriented mindset
* Strong communication and collaboration skills
* Commitment to learning and developing your own skills and those of your team
* Flexibility towards working hours and location
What will we offer you?
* A passionate, dynamic team where your growth, ideas, and impact matter
* A competitive pay package
* Company pension scheme with the option to enhance
* Generous holiday allowance including an extra wellbeing day
* Training programme to help you excel in your role
* Opportunities through apprenticeship programs to build on skills
* Access to mental health support and wellness offerings
* Exclusive discounts across all brands and benefits hub
* Cycle2Work scheme
* Long service and recognition awards
* Colleague referral scheme
Who are we?
Founded by Henry J Ryman in 1893, Ryman has been a go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. We have grown to over 200 locations with a thriving website and app. We are committed to supporting colleagues and equipping them with tools and knowledge to grow, thrive, and have fun.
At Ryman, all teams are passionate about retail. We put customers first and work to keep them at the heart of what we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
EEO and notice
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
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