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We are seeking a friendly and professional Reception Team member to join our organization in Bristol, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.
* Greet and welcome guests in a warm and professional manner
* Handle guest inquiries, complaints, and requests efficiently and courteously
* Manage check-in and check-out procedures, ensuring a smooth process for all guests
* Respond to phone calls, emails, and in-person inquiries promptly and accurately
* Coordinate with other departments to fulfill guest needs and resolve any issues
* Maintain a clean and organized reception area
* Process payments and handle cash transactions accurately
* Assist with administrative tasks such as filing, data entry, and report generation
* Stay informed about hotel amenities, local attractions, and events to provide guests with relevant information
* Ensure compliance with all safety and security procedures
* Be flexible in your working patterns, shifts include mornings, evenings and weekends.
Job Description
We are seeking a friendly and professional Reception Team member to join our organization in Bristol, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.
* Greet and welcome guests in a warm and professional manner
* Handle guest inquiries, complaints, and requests efficiently and courteously
* Manage check-in and check-out procedures, ensuring a smooth process for all guests
* Respond to phone calls, emails, and in-person inquiries promptly and accurately
* Coordinate with other departments to fulfill guest needs and resolve any issues
* Maintain a clean and organized reception area
* Process payments and handle cash transactions accurately
* Assist with administrative tasks such as filing, data entry, and report generation
* Stay informed about hotel amenities, local attractions, and events to provide guests with relevant information
* Ensure compliance with all safety and security procedures
* Be flexible in your working patterns, shifts include mornings, evenings and weekends.
Additional Information
Benefits
* Discounted hotel stays across the world with ALL HeartistCard.
* Free Bonus Breaks Voucher.
* Cycle to Work Scheme.
* Staff Uniforms Provided.
* Free Staff Car Park
* Meal provided whilst on duty.
* Double time bank holiday pay
Job Types: Full time, permanent
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