Operations Manager - KENT - Mon to Fri 8am till 5pm
The Role
We are seeking an experienced and commercially minded Operations Manager to become a central figure within a fast-paced, service-led business environment. This is a senior, hands-on office leadership role with responsibility across telesales, purchasing, accounts oversight, supplier relationships, and operational coordination.
The successful candidate will take ownership of internal processes, strengthen systems, improve efficiencies, and support sustainable sales growth.
Key Responsibilities
1. Internal Telesales Leadership
Oversee and lead the internal telesales function
Manage quotations, orders, purchasing, and invoicing processes
Ensure pricing accuracy and margin control
Maintain high levels of customer service and response times
Monitor order processing from enquiry through to fulfilment
2. Account Management
Maintain and develop key customer relationships
Ensure commercial terms are adhered to
Identify opportunities for repeat business and upselling
Support proactive client communication
3. Supplier Management
Develop and manage supplier relationships
Negotiate pricing, rebates, and commercial agreements
Monitor supplier performance, delivery times, and product availability
Review and optimise buying strategy
4. Sales & Leadership Support
Provide structured support to the Head of Sales
Assist with pipeline visibility and sales performance tracking
Support strategic sales initiatives and account development
5. Department Oversight
Monitor Accounts Department workflow and reporting
Ensure accurate invoicing, credit control, and ledger management
Oversee Delivery Department coordination and logistics performance
Improve internal communication between sales, accounts, and logistics
6. Business Growth & Development
Work with senior leadership to develop:
Buying guides
Product catalogues
Marketing materials
Website improvements
Identify operational efficiencies
Implement process improvements
Contribute to long-term business growth strategy
Skills & Experience Required
Essential
Previous management experience
Strong organisational and leadership skills
Excellent commercial awareness
High attention to detail
Strong Excel and Word capability
Experience using Sage Accounts or similar ERP/accounting systems
Confident communicator with both customers and suppliers
Desirable
Experience within the electrical wholesale industry
Understanding of commercial electrical supply chains
Experience managing internal sales teams
Personal Attributes
We are looking for someone who:
Wants to become an integral part of the business
Takes ownership and accountability
Is commercially driven and proactive
Can operate confidently in a fast-moving environment
Is motivated to help grow and modernise the organisation
Package
Office-based role
Monday-Friday, 8:00am-5:30pm
20 days annual leave
Long Christmas shutdown
Bank holidays
No weekend working
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people