Main area UEC Division Grade Band 2 Contract 10 months (Fixed term end date 31/08/2026) Hours Part time - 18.75 hours per week (1X18.75 - The service is 24 hours per day 7 days per week.) Job ref 176-U-7318114-A
Employer North West Anglia NHS Foundation Trust Employer type NHS Site Hinchingbrooke Hospital Town Huntingdon Salary £24,465 Pa pro rata Salary period Yearly Closing 23/10/2025 23:59
ED Reception Clerical Officer
Band 2
Job overview
This position is an exciting position for you to join the NHS Urgent and Emergency Care Department. We are fully committed to patients and relatives to ensure they have a fantastic experience in a situation that can be both scary and they feel vulnerable.
Priority will be given to colleagues identified as at risk through the Trust’s redeployment process.
Please note interviews are being held face to face.
Main duties of the job
Booking in of patients
answering telephone
booking clinic appointments
booking in ambulances
sorting paperwork and filing
Assisting relatives and patients
Photocopying and scanning
Working for our organisation
We are committed to supporting colleagues through organisational change. Priority will be given to staff at risk within North West Anglia NHS Foundation Trust and Cambridgeshire & Peterborough Integrated Care Board.
Detailed job description and main responsibilities
· You will be the first point of contact for patients arriving to the Emergency Department.
· To ensure all patients are registered efficiently and accurately onto the Trust’s IT systems.
· Deal with patient and relative enquiries in person and via the telephone.
· Maintain the Emergency Department patient record filing/scanning systems and make relevant follow up appointments.
· Ensure discharge summaries are raised in a timely fashion.
· Maintain the high standards of the Emergency Department reception areas.
· Assist in induction/orientation and training for new staff.
· Attend/complete Trust mandatory training sessions.
· Work well as part of a large administration team.
· You will provide administration services for both Departments and will need to be flexible and reliable.
You will work under the direction of the Senior Clerical Officers/Administration Services Lead
Person specification
Education and Qualifications
* Numerate and literate, with Maths and English to GCSE
* NVQ level 2/3
Experience
* Comprehensive working knowledge of Microsoft Office, especially Outlook
* Previous experience in an acute or emergency health care clerical environment
Knowledge
* Good organisational and communication skills
* Good working knowledge of Microsoft office
Key Skills
* Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team and external agencies
Disclosure & Barring Check Fee
Where your role requires a DBS check, the Trust will pay the fee upfront and reclaim the cost (including a £5 admin fee) from your first month’s salary. Volunteers are exempt.
Our Values – At the heart of all we do
We recruit not just for skills but for behaviours aligned with our core values: dedication, care, courage, and innovation. Show us how you live these values in your application and interview.
Early closure notice
We may close this advert early if we receive enough applications—please apply without delay.
International Applicants & Sponsorship
We welcome applications from those needing UK sponsorship. From 2021, most non-UK/Republic of Ireland nationals need a visa to work in the UK. Important: Salary thresholds and visa rules changed in 2024 — check your eligibility here: www.gov.uk/check-uk-visa.
If applying from overseas, you may also need to provide criminal record certificates for countries lived in for 12+ months in the past 10 years.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close earlier if it received a high number of applications and therefore we recommend that you complete and submit your application in good time to avoid disappointment.
Name Sue Turner Job title Senior Medical Secretary/Admin Line Manager Email address sue.turner16@nhs.net Telephone number 01480428992
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