Job Description - Antisocial Behaviour and Problem-Solving Manager (045734)
Antisocial Behaviour and Problem-Solving Manager 045734
Organisation
Job
Position Type - Full Time
Salary – Circa £55,000 (Dependant on experience) plus excellent benefits
Location – Southwark, London SE1, with hybrid working
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
Contract Type – TfL
Overview of Role
The team brings together data, with policy and process to deliver ambitious programmes to improve our customer and staff safety and security across the whole TfL network. As an Antisocial Behaviour and Problem-Solving Manager, you’ll engage key stakeholders from across the business, incorporating industry best practice and academic thinking to challenge our ways of working and deliver improvements across a number of priority areas including but not limited to safeguarding, workplace violence and aggression, sexual offences, hate crime and Vision Zero.
You’ll work in partnership with key internal and external stakeholders, in particular policing and enforcement partners, to guide, influence and implement policy development to improve the impact and effectiveness of enforcement and policing activity and overall response, to problems on the transport network. You’ll work closely with our Operational Teams, to understand and implement plans to address persistent offenders and problematic locations across the TfL network.
Key Accountabilities
* Focused over a 1–3-year period, manage the delivery of CPOS' strategic priorities by translating these into SMART individual and team objectives where appropriate, with the aim of optimising operational effectiveness
* Provide effective management and leadership where applicable of individuals and teams, projects and disciplines, by acting as a role model to others, leading and supporting staff through change, and advocating and demonstrating continuous improvement
* Direct or deliver the work by demonstrating effective management accountability in applying performance and development policy and practice, enabling and supporting individual career development and contributing to resourcing strategy and succession planning
* Provide expert guidance on key policy issues within the scope of the directorate's operational and strategic accountabilities, objectives and priorities
* Drive continuous improvement in the delivery of transport enforcement, compliance and community safety activity, by using best evidence from a range of internal and external sources, including research and performance and intelligence data
* Manage, maintain and develop strategic partnerships such as the London Transport Community Safety Partnership and London Freight Enforcement Partnership to help achieve TfL/CPOS' strategic outcomes around safety, security and reliability
* Work in collaboration with other teams across TfL to ensure that enforcement, compliance and policing priorities are considered as the earliest possible stage in the development of TfL policies and strategies to improve operational effectiveness
* Advocate and champion the implementation of an evidence-based, problem-solving, customer-focused approach across the Directorate and with our key partners to deliver effective responses to safety, security and reliability problems
* Continuously monitor policy, legislative and other developments relevant to CPOS and its key partners and identify any implications for the partnership's enforcement, compliance, policing or community safety activities.
Skills, Knowledge & Experience
Skills
* Excellent communication, presentation and analytical skills including excellent written skills with proven ability to research and write accessible, clear policy documents and reports for a range of audiences (Essential)
* Management & leadership skills to lead, motivate, negotiate and influence people at all levels within own team, across the organisation and outside (Essential)
* Developed interpersonal skills, with proven ability to build effective working relationships at all levels internally and externally (Essential)
* Ability to use initiative and sound judgment, to make informed decisions or recommendations and work under pressure to tight deadlines in a complex political environment (Essential)
* Proven project management and delivery skills (Essential)
* Excellent IT skills – Microsoft Office (Word, Excel, PowerPoint, Outlook) (Highly desirable)
Knowledge
* Good knowledge and understanding of the major issues affecting the provision of policing and transport services in London (Highly desirable)
* Good knowledge of principles of evidence-based policing and the SARA problem-solving approach (Highly desirable)
* Good knowledge of TfL organisation, culture and structure as well as TfL processes (Highly desirable)
* A good understanding of TfL's objectives and the political priorities affecting TfL and the wider implications of decision making in the public sector (Desirable)
* Demonstrable role-specific training and/or evidence of continuous professional development (CPD) (Desirable)
* Good knowledge of the legislation affecting transport policing and enforcement activity for TfL such as Traffic Management Act 2004 (Desirable)
* Police Reform Act, policing powers, public service vehicle regulations and taxi and private hire regulations (Desirable)
Experience
* Experience of working in a business environment requiring a high degree of self-motivation and personal integrity (Essential)
* Proven track record in developing and implementing policy in an operational environment (Essential)
* Demonstrable experience of using research and evidence in policy making. (Essential)
* Demonstrable experience of successfully managing complex and/or high-profile projects (Essential)
* Demonstrable experience of developing partnerships with external organisations to drive change forward (Essential)
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process
* In addition to TfL's standard employment screening, this role demands NPPV1 (non-police personnel vetting) security clearance, which is mandatory, and is not subject to the requirements of the Rehabilitation of Offenders Act 1974. To apply for this clearance, you must have also been resident in the UK for the last 3 years or more.
* Please apply using your CV and a one-page covering letter. PDF format preferred and do not include any photographs or images
* Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter
* PDF format preferred and do not include any photographs or images
The closing date for applications is 28 April 2024 @ 23:59
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
* Final salary pension scheme
* Free travel for you on the TfL network
* Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
* 30 days annual leave plus public and bank holidays
* TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
* Tax-efficient cycle-to-work programme
* Retail, health, leisure and travel offers
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