Warranty Administrator - Telford
About Us
Join a well-established, excellent Shropshire brand - Incorporated in 1918, we have over 105 years of retailing vehicles in Shropshire, enjoying a long and well-earned reputation for quality vehicles and excellent customer service.
A company with almost 300 colleagues, and with a great record of staff retention, and proven career advancement opportunities. We operate 3 franchise dealerships across Shropshire representing 3 manufacturers' car, and van brands.
Position
We are currently seeking a highly organised and detail-oriented Warranty Administrator to join our team. As a Warranty Administrator you will ensure that the warranty process is maintained in accordance with the requirements of the franchises that the Furrows Group represents.
Responsibilities
* Review the claims submitted by each dealership location.
* Ensure the warranty process has been correctly followed and appropriate supporting documentation is held to facilitate accurate completion of the warranty claim.
* Submit warranty claim through manufacturer system on a timely basis.
* Ensure adherence and compliance with manufacturer requirements for claim submission.
* Liaise with respective service managers to ensure changes to warranty process are adequately communicated and identified issues are communicated and dealt with immediately.
* Rejected warranty claims are dealt with on a timely basis and reason for rejection communicated to relevant service manager.
* Monitor daily statements, and outstanding claims resolving any issues to obtain payment.
* Manage storage of completed claims and supporting documentation.
* Attend relevant training courses as and when required.
* Maintain strong working relationship with service managers and manufacturers
Requirements
* The ability to manage your own workload and work on your own initiative.
* Previous experience in a similar role within the automotive industry.
* Excellent organisational skills with attention to detail.
* Strong literacy and numeracy skills.
* Good mechanical knowledge would be an advantage.
What We Offer
* Competitive salary based on your experience
* 30 days holiday including bank holidays
* Company pension
* Group Life Assurance
* Health & Wellbeing Programme
* Friends & Family vehicle discounts
* Employee Referral Bonus
* Supportive and inclusive team culture
* The opportunity to work for a company now owned by an Employee Ownership Trust, ensuring a collaborative and rewarding workplace
Hours of work:
Monday to Friday, 8.30am to 5.00pm (40 hours per week).
Flexible working:
We are happy to discuss a 4-day working week at interview stage.
Furrows Limited is a diverse and inclusive employer, and welcomes applications from people of all backgrounds.