We are excited to be recruiting for 2 Intensive Housing Officers. The purpose of the role is to deliver an excellent Intensive Housing Management service to our customers in our Southern areas, either Welwyn Hatfield or Enfield.
You need to be driven to help vulnerable customers, and display our values of compassion, respect and hospitality. Experience of being a Housing Officer or equivalent will be an advantage.
Please note that we are currently unable to sponsor overseas applicants and eligibility to work in the UK is required.
Skills and Responsibilities – what will you do?
1. Complete housing assessments and sign up new tenancy agreements
2. Assist Tenants to understand their tenancy and housing management policies
3. Support people using the service in the day-to-day domestic maintenance and safety of their home
4. Assist with breaches of occupancy agreements in consultation with support service teams and relevant agencies. Including preparation of notices.
5. Use IT systems to log daily notes and all contact with tenants and agencies or services relating to a tenant.
6. To instigate and implement Arrears Procedures to ensure the payment of arrears and prepare & monitor payment plans where necessary.
7. Promote and sustain a culture within the service that integrates the core values of the charity, i.e. respect, compassion, hospitality, into the day to day life of the services
8. Respect people’s right to privacy and maintain confidentiality at all times
Essential Criteria:
9. GCSE standard qualifications.
10. An ability to demonstrate the core values of the charity
11. Ability to work within a service for people with support/care needs.
12. Ability to prioritise and manage own workload, time and travel
13. Good IT skills and working Knowledge of Microsoft Office packages, particularly Word and Excel.
14. Ability to work in a team environment and share knowledge and experience
15. Ability to take responsibility and deliver results.
16. Good interpersonal skills.
17. Good communication skills (written and verbal).
18. Good problem-solving skills.
Desirable Skills:
19. Chartered Institute of Housing National Practitioner to level 3 or willingness to attain.
20. Experience of the Social Housing Sector and delivery of core housing services and support
21. Knowledge of housing benefits and welfare reform in a supported housing environment
22. An understanding of housing law and its application within social housing
23. An understanding of repairs management including an understanding of health and safety, fire safety and other property standard legislation
Benefits and Rewards:
24. Annual leave entitlement of 33 days (pro-rata) including bank and public holidays
25. Employee Assistance Programme
26. Auto Enrolment Pension Scheme
27. Health Cash Plan
28. Bike to Work Scheme
29. We are an equal opportunities employer
30. Excellent training and development opportunities
If you would like an informal discussion about the role please contact Melanie Smith, National Housing Manager by emailing in the first instance.
Closing Date – Sunday 11th January 2026.
(Please be aware that applications will be assessed upon receipt and we reserve the right to interview and appoint prior to the closing date).