Overview
Team Lead – Customer Accounts
Location: Chipping Sodbury
Contract Type: Full-Time
Department: Shared Service Centre
Are you a confident and driven leader with a passion for delivering exceptional customer service and operational excellence? We’re looking for a Team Lead – Customer Accounts to take ownership of a high-performing team, ensuring service delivery, compliance, and continuous improvement across our Shared Service Centre.
Responsibilities
* Lead and support your team to deliver outstanding customer service to internal and external stakeholders.
* Ensure compliance with processes and controls, identifying and implementing efficiency improvements.
* Manage escalated queries and ensure non-standard requests are handled effectively.
* Maintain accurate records and ensure all work is completed within agreed SLAs.
* Promote a culture of integrity, confidentiality, and continuous improvement.
* Drive team performance to meet financial and operational targets.
* Champion departmental initiatives and support change programmes.
* Foster professional development and uphold the Leadership Charter.
* Undertake additional tasks as required by senior management.
What We’re Looking For
* Proven leadership experience in a customer service or Shared Service Centre environment.
* Strong communication, organisational, and problem-solving skills.
* A proactive mindset with a focus on continuous improvement and innovation.
* Ability to work with integrity and maintain confidentiality.
* Commitment to professional development and team growth.
* Solid understanding of service delivery, financial metrics, and compliance.
Why Join Us?
* Be part of a collaborative and forward-thinking team.
* Make a meaningful impact on service delivery and operational success.
* Enjoy opportunities for growth, innovation, and leadership development.
Ready to lead with purpose and drive excellence? Apply today and help shape the future of customer accounts.
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